Privacy Policy
This Privacy Policy outlines how The Village Cakery Ltd collects, uses, maintains, and discloses information collected from users of our website the-villagecakery.co.uk and any other related services, including but not limited to online cake purchases.
How To Place An Order Via Website
Browsing Products: The customer visits the cake shop's website and browses through the available products, including cakes, cupcakes, and other items.
Selecting Items: The customer selects the desired items by adding them to their shopping cart. They can specify the quantity, flavours, sizes, and any other customisation options available.
Viewing Shopping Cart: Once the customer has selected all the items they wish to purchase, they proceed to view their shopping cart. Here, they can review the selected items, make any modifications (such as updating quantities or removing items), and proceed to checkout.
Checkout Process: The customer initiates the checkout process by clicking on the "Checkout" button. They are then directed to make a BACS payment to our bank details with an Invoice number as their reference.
Changes to your Order:
If a customer needs to make changes to their order after it has been placed, they can typically follow these steps:
The Customers should contact The Village Cakery Ltd via email: no3thevillagecakery@gmail.com or phone 01452 712260 to request changes to their order. Customers should provide their order number or invoice number and any relevant information about the changes they wish to make, such as adding or removing items, updating quantities, changing delivery/collection, or modifying customisation options.
Confirmation of Changes: The customer support representative verifies the requested changes and confirms whether they can be accommodated based on the current status of the order and the shop's policies.
Adjustment of Order: If the requested changes can be accommodated, the customer support representative updates the order details accordingly in the system. This may involve modifying the order items, adjusting pricing if necessary, and updating arrangements. This is all subject to availability and other factors.
Revised Order Confirmation: Once the changes have been made, the customer receives a revised order confirmation email or notification reflecting the updated order details.
Payment Adjustment: If there are any changes in pricing due to modifications to the order, the customer may need to provide additional payment for any additional items or services, or they may be refunded for any items removed from the order, depending on the shop's policies.
Fulfilment of Revised Order: The cake shop processes the revised order according to the updated details provided by the customer. This may involve adjusting the preparation and delivery/collection arrangements accordingly.
Delivery/collection of Revised Order: The customer receives the revised order according to the updated delivery method and schedule.
Throughout this process, the cake shop ensures clear communication and provides support to the customer in case of any questions or concerns regarding the ordering process or the products themselves.
Information We Collect
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or interact with other activities, services, features, or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, or other relevant details.
How We Use Collected Information
We may collect and use personal information for the following purposes:
To process transactions: We may use the information you provide when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails: We may use the email address to send information and updates pertaining to your order. It may also be used to respond to your inquiries, questions, and/or other requests. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via our site.
To process transactions: We may use the information you provide when placing an order only to provide service to that order. Payment is required at the time of placing the order. To facilitate this, we provide a "Pay Now" button or similar option during the checkout process. We do not share this information with outside parties except to the extent necessary to provide the service.
Delivery Options and Costs
Local Delivery: We offer local delivery options within the area. This must be confirmed and discusses in advance of your order being accepted. Delivery fees may vary depending on the distance from our shop location to your delivery address. The delivery cost will be calculated and displayed after the checkout process. If delivery can not be offered, we will be in touch personally to discuss this with you and if you wish to cancel the order based on the delivery option not being available, you will received a full refund.
Collection: Customers also have the option to pick up their orders from our shop location during our operating hours. There is no additional cost for pickup orders.
Shipping: We do not offer shipping or postal bakes.
Please note that delivery times may vary depending on the delivery option chosen, as well as factors such as order processing time and shipping carrier delays. We strive to provide accurate delivery estimates, and you will receive a confirmation email with tracking information once your order has been dispatched.
For any further inquiries regarding delivery options or costs, please don't hesitate to contact us via email (ENTER EMAIL) or phone 01452 712260.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.
Security
The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential. You should choose a password it is not easy for someone to guess.
Sharing Your Personal Information
We do not sell, trade, or rent users'
Use of cookies
Our website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our website. Such information will not identify you personally - it is statistical data about our visitors and their use of our website. This statistical data does not identify any personal details whatsoever. We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies; you may be unable to access particular parts of our Website. Where we work with advertisers on our website, our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
Cookie name: _gcl_au Cookie purpose: These cookies are used by Google to improve and measure the website actions taken by a site visitor. Cookies may be used to show advertising within Paid Search, Display and Video platforms subsequent to the website visit. When are cookies set on a visitor's device? On initial visit to the website. Expiry time of cookie: 90 days
Your rights
The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you. You can write to us at the address of 3 Brookfield road, Churchdown, Gloucester, GL3 2PQ or by email to no3thevillagecakery@gmail.com. There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data.
You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address detailed above, or by email to no3thevillagecakery@gmail.com
Changes to this policy
We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at 3 Brookfield road, Churchdown, Gloucester, GL3 2PQ or by email to no3thevillagecakery@gmail.com
Version: April 2024.
